Bronze
Our basic plan, great for customers who need minimal support, training and reporting.
- 12-month product warranty
- 5 hours customer support
Silver
Our basic plan plus extended warranty, live technician support and annual network reporting.
- 24-month product warranty
- Live technician support Monday-Friday during business hours (phone, chat, remote access)
- Online tickets for resolution tracking
- Proactive service alerts
- Annual network checkup & report
Gold
Our basic plan plus extended warranty, 24/7 live technician support, annual on-site visit, quarterly reporting, cybersecurity checks and annual training.
- 24-month product warranty
- Advanced warranty replacement of headend equipment
- Live technician support 27/4, 365 days a year (phone, chat, remote access)
- Mission-critical response time 1 hour
- Annual on-site visit
- Quarterly network checkup & report
- Annual cybersecurity checkup & report
- Annual training webinar
À la carte
Additional support and services that can be added to any of our customer support plans.
Add-ons
- Time-shifting: Customer support in a different time zone
- Weekend coverage
Pay-as-you-go
- Customer Support pack: 1-day or 3-day
- Extended warranty per year
Advanced self-support
- Autobuilder (rebuild hard drives in the cloud or on dedicated hardware)
- Training: setting up a repair depot
Professional Services
- Custom engineering
- Cybersecurity expertise
- Checkup/Threat analysis
- Remediation Services/Consulting
- Monitoring (with partner DataPath)
- Training programs